Shipping and Return policy
Shipping Information
-
Shipping prices and options are displayed at checkout for your convenience.
-
All orders are shipped from the European Union (EU).
⚠️ Customers outside the EU (including the USA, UK, and Canada) are responsible for any applicable customs duties, import taxes, or brokerage fees charged by carriers such as UPS or FedEx. -
We do not have control over these government-imposed fees or customs delays.
-
Every order is trackable, and you’ll receive a tracking number once your order is on its way.
-
If you miss a delivery attempt, you can contact the courier to arrange redelivery or pickup at a local access point.
Return Policy
-
If you’re not satisfied with your purchase, you can return it within 7 days of receiving your order.
-
Customers are responsible for return shipping costs, and items must be in their original condition and packaging for a return to be processed.
-
Once your return is received and inspected, we’ll process your refund within 5–10 business days.
-
Refunds are issued to the original payment method used for the purchase.
Important Notes
-
Shipping fees, customs duties, and import taxes are non-refundable once paid.
-
Refused or unclaimed shipments that are returned to us will be refunded minus original shipping and return costs.
-
For questions or assistance, feel free to contact us — we’re always happy to help!
For questions or assistance, feel free to contact us—we’re here to help!